Practice Information

OPENING HOURS
Mon, 8.00am-5.30pm
Tues 8.30pm-6.00pm
Wed, Thurs, Fri 8.30am-5.30pm
Saturday appointments by arrangement.
Closed Sunday and Statutory Holidays.

Appointments ( onsite, phone or video) can be made online via Manage My Health portal, for registered patients, or by ph 09 623-6234. 
After Hours Phone our practice 24 hour on 09 623-6234. After hours, a Registered Nurse will attend the phone and assess and advise you.
Alternatively you can attend an Accident and Medical Centre such as Ascot White Cross in Greenland or in an emergency attend a hospital Accident and Emergency Department..
For immediate help in an Emergency, ph. 111

CONSULTATIONS
Consultations are available onsite, by phone or video.
We will see all unwell children on the day and any adult who feels they have an urgent medical issue, as long as you contact the surgery by 3pm.
Consultations are based on 15 minutes appointments. If you have 2 issues to discuss please book a double appointment time. Extra charges will apply. Insurance medicals, travel consultations and minor surgery require more than 15 minutes. Please inform the receptionist at the time of booking.
On arrival at the surgery, please inform the receptionist if you have chest pain, shortness on breath, severe pain or an allergic reaction.

HOUSE CALLS
House calls are available for clients who live locally.
Please call the practice early in the day so that the doctor can arrange a visiting time.

EMAIL COMMUNICATION is handled as time allows and can take several days to be replied to. Please contact reception by phone for any urgent requests. Please be aware that due to the covid pandemic workload and also potential staff ill health emails may take longer than usual to respond to.

ENROLMENT AND FUNDING
Enrolment with Eden Epsom Medical Centre is a registration process. This will mean we are your usual health care provider and we will work with you to optimise your health care. We will perform screening checks and run recall systems for your ongoing medical care.
If you are eligible to enrol (see form on eligibility) the Ministry of Health will subsidise your consultation fees. This process can take up to 5 months from the time of enrolment. Until funding has been approved non-subsidised fees will apply.
If you are a NZ citizen (born overseas), a NZ resident or on an eligible visa you will need to bring your passport for verification at the time of enrolment.
You must be living in NZ for 180days/year to retain your Ministry of Health funding.
You may choose to remain a casual patient and not enrol with the clinic. Full fees will apply.

PAYMENT POLICY
Payment is requested at the time of consultation.
We accept cash, EFTPOS or cheques .
The receptionist can process Southern Cross Easyclaim for you. This facility means we will bill directly to Southern Cross and you will not need to claim a refund.

Internet payment can be made to ASB 12-3025-0380971-00
Please include your full name and/or invoice number.
If your account remains unpaid at the end of the month a $5 account fee will be added.

PRESCRIPTION POLICY
It is optimal to see the doctor at the time of a repeat prescription so that health issues can be discussed and be monitored fully. For some stable conditions we will provide repeat prescriptions without a consultation. Please email or phone the nurse to discuss this or message the practice via your Connectmed portal.
Prescriptions may take upto 48hrs to be provided. If a script is urgent/same day the receptionist needs to be contacted by phone. A surcharge applies to urgent scripts.
In general a repeat prescription will not be issued in the following circumstances:
- You’re medication was changed at the last consult
- You have been in hospital since you last consulted the doctor
- You have consulted a specialist and medications were altered
- You had a repeat prescription last time
- You are requesting 4 or more medications on the prescription
- You are requesting antidepressants or antibiotics

TEST RESULTS
Due to the large number of results processed each day we do not routinely contact clients with normal test results. Results will be available online via Connectmed for those that have registered with the service.
We will endeavor to contact the client about all significant abnormal results. This will occur via phone, txting, mail or email. In an emergency, if we have failed to reach a client, we will contact the nominated Next of Kin or Emergency Contact person to request the client contacts the practice. If no contact can be made we will record this in the patients records.
Patients are welcome to contact the nurse to discuss any result. Please note that a family member or friend cannot request a result unless prior approval from the client has been received by the practice. This is the case for all patients over the age of 16 years.

TESTSAFE
TestSafe is a secure electronic database which stores health information including prescribed medications and test results. Authorised healthcare providers such as GPs, pharmacists, specialists, authorised non-clinical staff and hospital clinicians can access your information stored in TestSafe.
Sharing patient information with other healthcare providers improves the quality and safety of health care delivery throughout the health system. In addition to reporting test results to the test orderer, a range of DHB funded clinical information in the Northern region are also sent to TestSafe. These include a record of medications dispensed by community pharmacists, discharge summaries, radiology results and some clinic letters. 
If you do not want your information stored on Testsafe please contact Testsafe or talk to our practice nurse Vicki.
http://www.testsafe.co.nz/HealthcareConsumers.aspx

CONFIDENTIALITY
Under the Privacy Act, from the age of 16 years your notes are confidential to you unless you give written or verbal consent for somebody else to have access. We are unable to give out test results, discuss health issues or allow collection of prescriptions to anyone other than the person involved without their express consent. If you want someone else to be given access to your health records please inform us in writing.
Your health information will be shared with appropriate health colleagues at the time you need referral or advise.
We are required to give information to various Government agencies including ACC, the Primary Health Organisation (PHO) and the District Health Board.

CHAPERONES
Clients are welcome to have a chaperone or support person present at any consultation. This may be a family member, friend, legal representative or member of staff. If you would like a member of staff to be at your consultation please inform the receptionist at the time of booking the appointment.

PARKING and ACCESS
Free parking is available onsite. We have dedicated disabled parking and very good ground level access for pushchairs and wheelchairs. There are no stairs, ramps or lifts.
There is also plenty of free roadside parking adjacent to the practice.

ONSITE SERVICES
To provide comprehensive care for our clients we work alongside other health professionals onsite.
Willis Hong provides podiatry care.
Loy Correa practices dentistry on the first floor.  http://www.caring4smiles.co.nz
Eden Epsom Pharmacy is a few metres away on Manukau Rd. 09 6230900